Effective Date of Purchase
Thank you for choosing Nebula Smart Home. By subscribing to any Nebula plan, you agree to the following terms and conditions:
1. Membership & Billing
Each plan requires a 24-month minimum commitment unless otherwise stated.
Subscriptions automatically renew each month until canceled.
Payments are billed at checkout and monthly thereafter using your selected payment method.
Customers may cancel their subscription after the minimum commitment period through their Nebula account dashboard. Early termination fees may apply.
2. What’s Included
Nebula Starter: Smart thermostat, free professional installation, remote app control, and energy insights.
Nebula Plus: Starter features + filter changes, maintenance reminders, and priority email support.
Nebula Pro: Plus features + seasonal HVAC tune-ups, system diagnostics, priority phone support, and efficiency reports.
Nebula Elite: Pro features + 50% off repairs/replacements, 24/7 support, and energy-savings guarantee.
3. Service Limitations
Complimentary filter changes apply to standard filters only. Specialty or custom filters may incur additional charges.
HVAC tune-ups include routine seasonal inspections. Any required repairs outside of normal maintenance may incur extra costs unless covered in your plan.
The 50% repair/replacement discount applies only to HVAC systems deemed eligible by Nebula after professional inspection.
The “energy-savings guarantee” assumes normal household usage. Actual results may vary.
4. Refunds & Returns
Installation fees are non-refundable once installation is completed.
Hardware (thermostats, accessories) may be returned unused and in original packaging within 30 days of purchase for a refund.
Subscription fees are non-refundable once services have been delivered for that billing cycle.
5. Customer Responsibilities
Customer must maintain a safe and accessible environment for installation and service visits.
Any missed service appointment without 24-hour notice may result in a rescheduling fee.
Nebula Smart Home is not liable for system performance issues caused by pre-existing equipment failures or conditions outside of our control.
6. Termination
Nebula may suspend or cancel service for fraudulent activity, non-payment, or misuse of equipment.
Customers remain responsible for any outstanding balance or early termination fees.
7. Liability
Nebula Smart Home is not responsible for damages resulting from misuse of equipment, third-party products, or failure to follow instructions.
Service is provided “as-is,” and Nebula does not guarantee uninterrupted operation due to factors outside our control (e.g., internet outages, third-party app failures).
8. Governing Law
This agreement shall be governed by and interpreted under the laws of the State of Texas.
By completing checkout, you confirm you have read and agree to the Nebula Smart Home Subscription Service Agreement.